IN GENERAL
VILLA RENESANSA (hereinafter: VILLA RENESANSA ) is privately owned
And it has a license issued by the competent state authorities.
INTRODUCTION
The rental agreement that you conclude with VILLA RENESANSA , you as a lessee (hereinafter: guest) with the
owner of VILLA RENESANSA (hereinafter: VILLA RENESANSA ) as a lessor (hereinafter: owner).
By paying the advance payment for the reservation at the desired date, you unconditionally agree to these
General Terms and Conditions, which will be published on the website of VILLA RENESANSA ( www.villa-
renesansa.eu ) .
After VILLA RENESANSA receives the advance payment for the reservation, it will send the guest a written
confirmation villa reservation (hereinafter: confirmation), which will contain the exact location of the villa and
all necessary contact information. The written confirmation of the reservation with these General Terms and
Conditions constitutes the Rental Agreement between the guest as lessee and the owner as lessor.
On the day of booking the villa, the guest must be at least 21 years old.
- ARRIVAL AND DEPARTURE
The earliest arrival is at 16:00 on the day of arrival. The latest departure is at 10:00 a.m. on the departure date.
Early arrival and late departure will not be possible.
1.1. Guest registration
Based on the laws of the Republic of Croatia, the guest is obliged to provide the owner/host of the villa with a
valid identity document, which contains personal data and which will be used for the purpose of registering
with the Croatian Tourist Association (HTZ). This data will not be used for other purposes. A guest who does
not provide any type of valid identity document for a legally binding tourist application may be denied access to
the villa, without the possibility of returning the rental amount paid for it.
2. VILLA RENAISSANCE
2.1. Number of guests
At any time, the VILLA RENESANSA property can accommodate the maximum number of people indicated on
the reservation confirmation. The number of guests can be increased up to the maximum capacity specified on
the villa’s website, no later than 3 (three) days before arrival at the villa. The requested change in the number of
guests must be submitted by e-mail. The maximum number of persons includes children, regardless of their
age.
If there are more people staying in the villa or on the property of the villa than the maximum allowed number
without the permission of the owner, the owner reserves the right to terminate the rental agreement, which takes
effect immediately, without a notice period, and the guests are obliged to leave permanently within 2 (two)
hours the villa.
Refunds for unused villa rental time will not be possible.
2.2. Youth groups
Guests 25 years of age and younger are considered youth groups. Special conditions apply to groups
of young people depending on the rules set by the owner.
Guests are obliged to inform the owner about the age of the group before or immediately after booking.
Failure to comply with this provision may result in the cancellation of the reservation without possibility
return of payments made.
2.3. Tents and caravans
It is forbidden to set up tents, caravans or the like on or near the villa. If this provision is violated, the owner
and/or the host are authorized to terminate the rental agreement, which takes effect immediately, without a
notice period, and the guest undertakes to permanently leave the villa within 2 (two) hours with all persons
staying there and does not have the right to demand a refund of the amount of accommodation paid from the
owner or the host.
2.4. Pets and allergies
The possibility of the arrival of pets and the conditions under which their possible arrival is allowed will be
indicated on the website of the villa. Pets are strictly prohibited from entering the swimming pools. Possible
additional cleaning charges in relation to pets will be clearly indicated on the villa’s website. During the
reservation process, the guest must select the number of pets, and the additional charge for cleaning costs (if the
same is provided) in relation to pets, is automatically added to the total rental price. It is not allowed to keep a
larger number of pets than the number registered and stated on the certificate. In case the guest wants to bring
more than 2 (two) pets, they will have to additionally contact the owner of VILLA RENESANSA and without
written consent it will not be allowed to keep more than 2 (two) pets in the villa.
Pet owners are responsible for cleaning up the droppings behind their pet, and pets are not allowed to stay on
the furniture at any time. Any evidence of a pet being on the furniture may result in additional cleaning
costs. All pets must be timely vaccinated against rabies and all other diseases in accordance with current
regulations. Guests are recommended to inform themselves about common pet diseases in the area they are
traveling to, so they can be prevented.
Keeping pets in the villa is the sole responsibility of the guest, and the owner and host of the villa do not
assume any responsibility for any illness or injury that the pets may suffer during their stay.
Pets are not allowed in VILLA RENESANSA .
However, neither the owner nor the host of VILLA RENESANSA can guarantee that there were no pets in the
house before, or that the owner has no pets.
VILLA RENESANSA does not take responsibility for allergic reactions of guests that may occur in the Villa.
If the guest brings a pet that was not announced, the owner and host reserve the right to terminate the rental
agreement, which takes effect IMMEDIATELY, without a notice period, and the guest undertakes to
permanently leave the villa with all persons staying there within 2 (two) hours. and has no right to demand a
refund of the amount for paid accommodation from the owner or the host.
2.5. Newly built villas
When booking newly built villas, the guest must be aware of the possibility that there may not have been enough
time for the grass, plants, flowers, etc. to fully grow in the yard.
2.6. Noise
In the event that the guests disrupt public order and peace with noise and uproar and do not quiet down even
after a warning, the same can be considered a serious violation of the provisions of the rental agreement, in
which case the owner and/or the host are authorized to terminate the rental agreement, which takes effect
immediately. without a notice period, and the guest undertakes to permanently leave the villa with all persons
staying there within 2 (two) hours and has no right to ask the owner for a refund of the amount of
accommodation paid.
2.7. Swimming pools
For his own safety, the guest undertakes to listen to instructions of any kind given by the owner or the host
regarding the use of the pool. The guest is responsible for using the pool in any way.
Children must be under the constant supervision of adults in the pool area. The guest uses the pool at his own
risk. If the accommodation is booked outside the summer season, there is a possibility that the pool will not be
available.
Please note that the use of hot tubs/tubs is associated with certain health risks and you use them at your own
risk. There is a possibility that the water in the hydromassage pools on the day of the guest’s arrival will not be
warm until later in the evening. Standing on the covers of hydromassage pools/tubs is prohibited. The covers
are for insulation, they are not designed and adapted to bear the weight of a person and can break very easily. In
case the lid breaks, the guest is obliged to compensate the owner directly for the damage.
2.8. House Rules
VILLA RENESANSA has its own house rules, which are displayed in a visible place in the villa. Guests are
obliged to comply with the house rules. If the guests do not comply with the rules of the house, the same can be
considered a serious violation of the provisions of the rental agreement, in which case the owner and/or the host
are authorized to terminate the rental agreement, which takes effect immediately, without a notice period, and
the guest is obliged within 2 (two) hours to permanently leave the villa with all persons staying there and has no
right to demand a refund of the amount of accommodation paid from the owner or host.
- PRICES AND PAYMENTS
Unless otherwise indicated, all prices are in Euros per day.
The reservation is binding and an advance payment in the amount of 30% of the contracted accommodation
price is requested upon booking, after which the reservation is confirmed, a contract is concluded with the
owner and these General Terms and Conditions are accepted, which are an integral part of the villa rental
contract.
After completing the reservation and payment procedure, VILLA RENESANSA will send a written confirmation
of the reservation via e-mail. The confirmation contains all the necessary information about the accommodation
and, in addition to these General Terms and Conditions, represents the Villa Rental Agreement concluded with
the owner.
The rental agreement is considered to be concluded at the moment when the owner of VILLA
RENESANSA receives the advance payment.
In the event that the payment is not made within 3 (three) days from the day of the reservation, the Rental
Agreement is considered terminated.
The costs of water, gas, electricity and internet as well as bed linen, towels, kitchen towels, final cleaning of the
interior, maintenance of the pool and exterior, residence registration and residence tax as well as value added
tax are included in the accommodation rental price.
The methods of payment for advance payment is bank transfer. All payments should be made in Euros
(EUR). There is a possibility that there will be a difference in the amount charged due to the difference in the
exchange rate.
VILLA RENESANSA cannot be held responsible for exchange rate differences or fees of other banking
institutions.
For the payment of the rest (70% of the agreed price of accommodation), the payment method is allowed
and for advance payment.
Payment by bank transfer should be made no later than 30 days before arrival at the villa.
In case of cancellation of the reservation, all payments made to VILLA RENESANSA are non-refundable.
3.1. Reservations made 30 days or more before the start of the rental period
For reservations made 30 days or more before the start of the rental period, the following conditions apply:
a) an advance payment of 30% of the total contracted accommodation price is due IMMEDIATELY
If payment via bank transfer is chosen , VILLA RENESANSA must receive the paid advance payment within 3
(three) days;
b) the rest of 70% of the total contracted accommodation price is due for payment no later than 30
(thirty) days before the start of the rental period if payment is made via bank transfer.
If payment in cash is chosen (unless otherwise agreed and this possibility is allowed, which is indicated during
the reservation process), the remaining 70% is due immediately upon the guest’s arrival, and the guest is
obliged to immediately pay the balance directly to the owner/host of the villa.
3.2. Reservations made 30 days or less before the start of the rental period
a) The total rental amount is due IMMEDIATELY as a payment method for bank transfers if the arrival date is
closer than 15 days from the date the reservation was made.
b) In the event that the guest chooses to pay part of the contracted accommodation price in cash (unless
otherwise agreed, which is indicated during the reservation process), an advance payment in the amount of 30%
of the total contracted accommodation price is due IMMEDIATELY and the remaining 70% is due for
collection immediately after the guest’s arrival at the villa.
At the villa itself, it is not possible to pay electronically (credit cards/Pay Pal).
3.3. Non-compliance with payment due dates
The guest undertakes to make payments within the terms and in the manner described in this point of the
General Terms and Conditions.
If the guest does not comply with payment due dates, such behavior is considered a serious breach of
contractual obligations and the Rental Agreement is considered terminated without a notice period.
In case of termination of the Rental Agreement, all payments made to the owner of VILLA RENESANS are non-
refundable.
- CANCELLATION AND CHANGES
4.1. The concluded rental agreement can only be canceled in writing (by e-mail).
The cancellation is applied only from the day VILLA RENESANSA received such cancellation and only under
the conditions of this point.
4.2. In case of cancellation of the Rental Agreement, all payments received until the day of cancellation are
retained and the guest has no right to their refundation.
4.3. In the event that the guest can find another guest in exchange for him in the same period, for the same price
and under the same conditions, VILLA RENESANSA will immediately upon written receipt of all the necessary
information about the new guest transfer the Rental Agreement to the new guest and will send him an written
confirmation.
VILLA RENESANSA retains the already received amounts of the price of the accommodation under the
transferred contract , and the new guest is obliged to pay the rest up to the full price of the accommodation,
depending on the previously selected payment method that is an integral part of the contract.
4.5. In the event that the lease contract cannot be fulfilled or its fulfillment becomes significantly more difficult
due to force majeure (e.g. war, natural disaster, ecological disaster, epidemics, border closure, strike and similar
force majeure) that could not be foreseen at the time of conclusion of the rental agreement, the owner may
terminate the rental agreement since the owner of VILLA RENESANSA cannot be held responsible in the above
cases.
- DAMAGE DEPOSIT
The guest undertakes to leave a deposit in cash to the owner/host of the villa when arriving at the villa.
The amount of the deposit, which the guest is obliged to pay to the owner/host of the villa upon arrival, will be
indicated in the written confirmation of the reservation.
The deposit serves as insurance to the owner for damage to the villa. In the event that the damage is greater than
the amount of the deposit, the guest is obliged to compensate the owner for the full amount of the damage.
If no damage has been done to the villa, the owner/host of the villa is obliged to return the deposited amount to
the guest upon departure. - UNINTENTIONAL DAMAGE COMMITTED BY GUESTS
The guest undertakes to act responsibly towards the rented villa. It is the guest’s obligation to return the villa in
the condition in which he/she received it. The guest is responsible directly to the owner for any damage caused.
The owner has the right to be charged up to the full amount of actual damage from the deposited deposit in
accordance with point 5 of these terms and conditions. If the amount of the deposit is not sufficient to cover the
damage, the guest is obliged to pay the difference directly to the owner/host of the villa up to the full amount of
the damage.
Intentional damage to property or disturbance of public order and peace is considered a serious violation of the
provisions of the Lease Agreement, in which case the owner and/or the host are authorized to terminate the
Lease Agreement, which takes effect immediately, without a notice period, and the guest is obliged within 2 (
two) hours to permanently leave the villa with all persons staying there and has no right to demand a refund of
the amount of accommodation paid from the owner or host.
The guest undertakes to immediately report any damage to the villa or property around the villa during the
rental period to the owner.
When the guest leaves, and before handing over the keys, the guest undertakes to inspect the villa and the
property around the villa with the owner/host.
In the event that no damage has been committed, the owner/host of the villa undertakes to return the deposit
from point 5 of these conditions to the guest, if he has received it.
The need for additional cleaning due to a particularly bad condition in which the guest returned the villa to the
owner/host of the villa can also be considered damage, and the owner/host of the villa has the right to collect
this damage from the damage deposit. - OBJECTIONS AND SHORTCOMINGS OF THE VILLA
If, when taking over the villa, the guest notices insufficient cleaning, damage or other malfunctions in the villa,
or has any other type of complaints, they will submit a complaint without delay, and at the latest within 24
hours. Complaints regarding cleaning are sent immediately. The objection is sent directly to the owner of the
villa, that is, to his authorized representative.
It is the guest’s obligation to, in accordance with his capabilities, try to avoid the occurrence of damage or its
worsening and to contribute to the effort to keep any loss for the owner as small as possible.
In case of raising any type of complaint, the guest undertakes to leave the owner an appropriate deadline for
eliminating the complaint.
The departure of the guest from the villa before the end of the agreed rental period and without prior notice and
agreement with the owner or host will be at the guest’s risk and expense, and the owner of VILLA
RENESANSA bears no responsibility.
The owner of the villa is responsible for deviations from the state of the villa compared to the one that was
published
on the website of VILLA RENESANS.
- FINAL PROVISIONS
9.1. In case of violation of the provisions of this Rental Agreement, the owner and/or host are authorized to
terminate the Rental Agreement, which takes effect immediately, without a notice period, and the guest
undertakes to permanently leave the villa with all persons staying there within 2 (two) hours. and has no right to
demand a refund of the amount of accommodation paid from the owner or the host.
9.2. These General Business Terms and Conditions are written in Croatian and translated into English
language. In case of doubt regarding the interpretation of certain terms in the translated version of these General
Conditions, the original version in the Croatian language is taken as authoritative.
9.3. The contracting parties will try to resolve any potential disputes by negotiation and agreement.
In case of any dispute, the local jurisdiction of the competent court in Zagreb and the application of Croatian
law are agreed upon.
VILLA RENAISSANCE
MLIN III 2,
21405 MILNA, CROATIA